Abstract
Artificial intelligence has grown into a full-fledged ecosystem. With the automation it brings to almost every aspect of our life, we see it creeping into our mobile phones, our devices connected over Internet of Things (IoT) and websites, Artificial Intelligence has become a way of living. The major breakthroughs that our generation has witnessed are in the service industry where the Chat representatives have been replaced by chatbots. This is just the tip of the iceberg. This research probes into an in-depth exploration of the theoretical dimensions inherent in the integration of artificial intelligence (AI), unveiling its profound impact within the service sector. As technological advancements continue to shape industries, the study navigates through theoretical frameworks to elucidate how AI integration transforms traditional paradigms in the service sector.